Welcome to The Tuition Wallah. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Since The Tuition Wallah processes payments through Connectheshelf's Razorpay Payment Gateway, this policy also aligns with Razorpay’s guidelines.
 

1. Information We Collect
 

 When you use The Tuition Wallah, we may collect the following types of information:
 

1.1 Personal Information
 

• Name, email address, phone number, and postal address.

• Payment details (processed securely via Razorpay through Connectheshelf).

• Any other information you provide while using our services.
   

1.2 Non-Personal Information
 

• IP address, browser type, device information, and cookies to improve website functionality.

• Usage statistics and browsing behavior to enhance user experience.
   

1.3 Payment Information
 

• We use Razorpay Payment Gateway via Connectheshelf for secure transactions.

• The Tuition Wallah does not store your credit/debit card details.

• All payments comply with PCI DSS (Payment Card Industry Data Security Standards).
   

2. How We Use Your Information
 

We use your information for the following purposes:

• To provide, manage, and improve our tutoring services.

• To facilitate secure payments through Razorpay (via Connectheshelf).

• To communicate with you regarding tutoring sessions, invoices, and customer support.

• To comply with legal requirements and prevent fraudulent transactions.
   

3. Data Sharing and Disclosure
 

We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

• With Payment Processors (Razorpay via Connectheshelf): For processing transactions securely.

• With Tutors and Students/Parents: To facilitate tutoring services.

• With Legal Authorities: If required by law, court orders, or regulatory obligations.
   

4. Data Security
 

We take appropriate security measures to protect your data:

• Secure payment processing via Razorpay’s PCI DSS-compliant platform.

• Encrypted communication using SSL certificates.

• Restricted access to personal information only to authorised personnel.
   

5. Cookies and Tracking Technologies
 

Our website may use cookies to:

• Improve website performance and user experience.

• Remember user preferences.

• Analyze site traffic via Google Analytics.

You may disable cookies in your browser settings, but this may impact your experience on our website.
 

6. Your Rights and Choices
 

You have the right to:

• Access, update, or delete your personal information.

• Request details on how your data is being used.

• Opt-out of marketing communications.

To exercise these rights, contact us at tuitionwallahh@gmail.com.
 

7. Third-Party Links
 

Our website may contain links to third-party websites (e.g., Razorpay). We are not responsible for their privacy policies and encourage you to review their policies separately.
 

8. Changes to this Privacy Policy
 

We may update this Privacy Policy periodically. Changes will be notified via our website or email. Your continued use of our services indicates acceptance of the updated policy.
 

9. Contact Us
 

For any queries regarding this Privacy Policy, please contact us at:

• Email: tuitionwallahh@gmail.com

• Phone: +91 92898-63620

• Address:  ANAND VIHAR, Dwarka sector 13, NEW DELHI, South West Delhi, Delhi, 110043